Shuffle Privacy Policy — Our Commitment to Protecting Your Information

Your personal information and payment data are completely secure at shuffle. This policy clearly sets out what information we collect, why we collect it, and how it is kept safe.

Last Updated: January 2026

Types of Information Collected

What Information We Collect

When you register and use shuffle, we collect various types of information. This data is used solely to enhance your experience and ensure the security of the platform.

Below is a detailed breakdown of the information we collect across different categories.

Account Information

Name, email address, date of birth, mobile number, and identity verification details provided at registration.

Device & Browser Information

IP address, device type, operating system, browser version, and connection type.

Payment & Transaction Information

BKash, Nagad, Rocket numbers and BDT transaction history. Full card numbers are never stored.

Usage Data

Games played on the platform, session duration, betting history, and preferred categories.

How Your Data Is Used

How Collected Information Is Used

Your data is used only for specific and legitimate purposes.

Account Management

Your information is used to create and verify your account and to ensure secure login.

Transaction Processing

Payment information is used to process deposits, withdrawals, and all financial transactions in BDT.

Fraud Prevention

Device and login information is analysed to detect unusual activity and keep your account secure.

Service Improvement

Usage patterns are analysed to further improve shuffle's games, betting options, and mobile experience.

Sending Relevant Offers

Your contact details are used to send you promotions, bonuses, and reward information tailored to your preferences.

Legal Compliance

Certain data is retained to comply with applicable laws and regulations and to meet the requirements of regulatory authorities.

Cookies & Tracking

Cookie Usage and Your Controls

Shuffle uses cookies to enhance your browsing experience on the website. Cookies are small text files stored in your browser that help remember your preferences.

Types of cookies we use:

Essential Cookies: Essential for maintaining login sessions and platform security. These cannot be disabled.
Functional Cookies: Used for language preferences, game settings, and personalized experience.
Analytics Cookies: Collects anonymous statistics to help us understand how users interact with the platform.
Marketing Cookies: Used to show you relevant offers. You can disable these through your browser settings.

You can delete or disable cookies at any time through your browser settings. Please note that disabling certain cookies may limit some features of the platform.

A user making a secure mobile payment on the beach in Chittagong

Data Storage & Security

Where Your Data Is Stored and How Long We Keep It

Stored on Secure Servers

All your data at shuffle is stored on internationally certified secure servers. All data transfers are completed using 256-bit SSL encryption — the same standard used in the banking sector.

We follow PCI DSS standards for storing payment information. Every transaction made via bKash, Nagad, or Rocket is encrypted and secure.

Data Retention Period

Your data is retained for as long as your account remains active. After account closure, certain information may be kept for up to five years to meet legal obligations.

Transaction records are retained in accordance with financial regulatory requirements. Personal marketing data can be deleted at any time upon your request.

Third Parties & Data Sharing

Data Sharing Policy with Third Parties

Shuffle never sells your personal information or shares it with third parties for free. However, limited information may be shared in certain specific circumstances:

Payment Processor: Approved payment gateways including bKash, Nagad, and Rocket only receive the information necessary to complete a transaction.
Identity Verification Service: Trusted third-party services may be used for KYC verification.
Legal Authorities: Certain information may be disclosed in accordance with court orders or government directives.
Technology Partner: Only the minimum necessary information is shared with technology service providers to operate the platform, and they are not permitted to use it for any other purpose.

Before sharing any information with third parties, a confidentiality agreement is executed with them.

A user enjoying a deposit bonus at Saint Martin's Island

User Rights

Full Control Over Your Data

Shuffle believes every user should have full control over their own data.

Right to Access Your Data

You may request to know what information we hold about you at any time.

Right to Correct Your Information

Please contact our support team to correct any inaccurate or outdated information.

Right to Erasure

You may request the deletion of any personal data beyond what is required by legal obligations.

Right to Object to Processing

You may object at any time to your data being used for marketing purposes.

To exercise any of these rights, please contact us: privacy@shuffle.wine

Policy Changes

Privacy Policy Update Process

Shuffle may update or revise this Privacy Policy from time to time. Changes may arise due to service improvements, the introduction of new technologies, or updates to applicable laws.

For any significant changes, we will notify you through the following methods:

A notification will be sent to your registered email
You will be notified on-screen when you log in to the platform
The "Last Updated" date on this page will be changed

Continued use of the platform after any changes have been made will be considered acceptance of the updated policy. We encourage you to review the policy once after any changes are made.

Contact Support

Any questions regarding data protection

If you have any questions, comments, or complaints regarding this Privacy Policy, please get in touch with us. Our data protection team will review your request within 48 hours.

Contact Methods

Email: privacy@shuffle.wine
Live Chat: Log in to the platform and reach us through the Support section
For general inquiries: FAQ View

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